1. Q Change or Cancel an order?

    A Please contact the StyleKShop Customer service team immediately our message board or email [email protected].
    Please be advised that some orders are shipped very soon after completions, and it may not always be possible to cancel.
  2. Q What is your return/exchange policy?

    A StyleKShop is dedicated to providing our customers with the best service.
    - Contact Us
    Email : [email protected]

    -To ensure speedy service, please have the following information ready when you call or email our Customer Service Department:
    1. Your order number
    2. Product name of the item you wish to return.
    3. Reason for requesting.
    Defective Item Exchange: Available within 21 days
    Unwanted Item Return: Available within 21 days (Unopened Items only)
    * If replacement items are out of stock, item value will be refunded in the StyleKShop Credit.
  3. Q How are refunds handled?

    A There are two ways to refund on StyleKShop Online Shopping Mall.
    1. If you accept StyleKShop points as refund , we are going to StyleKShop points in your account.
    2. We are going to refund the product amount by paypal or eximbay.

    Please , let us know which refund process your prefer.

    Email : [email protected]
  4. Q Will i have to pay customs taxes on my shipment?

    A When ordering from StyleKShop,
    Customers are fully responsible for any of customs related issues, such as Customs Taxes, Import Taxes, Value added Taxes, and so on.
    Customers are required to pay charges such as customs fee, service fee, administration fee, warehousing fee whatsoever related with customs.

    Customs issues vary by countries, so customers need to contact local customs office for detailed information to avoid potential problem.
  5. Q What happens if there are banned items in my shipment?

    A Customers should contact their local customs office for information concerning banned items in their countries.
    We are required by law to declare our shipments according to their actual content and value.
    We cannot entertain requests to alter declaration values and/or content of shipments.
    If for any reason your local customs authorities confiscate any items from your order,
    StyleKShop is not responsible for reshipment or refund regarding the confiscated item(s).
  6. Q Can i view past shipment invoice?

    A Every shipment comes with a separate order number. To view each one, click on 'My Page'. All order numbers are available to see.
    For more information regarding the payment total, tracking number, shipping and handling charges etc. click the 'Order Number' link.
  7. Q Shipping rates

    A StyleKShop does not include the price of shipping in each product's price.
    This provides price transparency for customers. Shipping cost is calculated by weight and differs depending on the shipping method and destination country.
  8. Q How will my orders be shipped?

    A Every order is normally shipped out within 72 business hours from the time of receiving the order.
    It will ship out soon and you will receive tracking numbers to track your package.
  9. Q Will my shipment come with a tracking number or code?

    A When order parcels are shipped, we email tracking numbers to customers.
    The email contains both order details and shipment tracking numbers.
  10. Q Will i have to pay customs taxes on my shipment?

    A When ordering from StyleKShop, the customer is considered the importer of the purchased products and
    will be responsible for any customs tax, import duties, goods and services tax (GST), valued-added tax (VAT), or
    any similar customs-related charges.

    Customs policies vary by country and StyleKShop cannot make any guarantees as to whether or not shipments will be subject to customs-related fees.
    Please contact your local customs office for more information.

    In addition to customs fees, customers may also incur other charges, such as administration and so on.
    These are handling charges incurred due to customs processing and clearance of your shipment.

    Customers are required to pay the relevant courier service upon delivery of the shipment.